My name is Ryan Winslow, but I commonly go by the username WINSLOW-13 among the interwebs. I am a recent graduate, May of 2016 to be exact, from the Pennsylvania Collage of Technology with a bachelor's degree in gaming and simulation. And while this degree, as the name implies, focused mainly on the design and development of video games, many of the skills learned can be applied to general software development. On top of software development, a much wider variety of IT topics were covered as well, including; networking, databases, operating systems, web design, 3D modeling and animation, and information security.
In early June of 2017, I joined the technical support team at School Gate Guardian, a small company which specializes in the development and support of a visitor management software that is used in schools to track visitors and perform background checks when they enter the building as well as many other features that are useful to schools and their staff. Here, the primary task of my job is to provide technical assistance to our clients by installing, maintaining, and supporting their visitor management system by configuring SQL and IIS services, setting up network shares, modifying user permissions, and installing server-side and client-side software This also includes the troubleshooting of problems they may encounter with the software or the provided hardware in order to come up with a solution to resolve them. As it is a smaller company, I take on more tasks than just technical support including the preparation and shipment of the hardware peripherals that accompany our software, training new and existing clients on how to properly use our software and constructing custom ordered kiosk terminals. In between all of this, I am working on learning the .NET framework, Bootstrap framework, and Visual Basic by developing small web-based utilities, in order to move into the development side of the software as well.
In the past, I have mainly worked in retail positions. In September of 2016, I started at Walmart as an Electronics Sales Associate. In this position, I was able to use my knowledge of networking, operating systems, and computer hardware, software, and accessories in order to recommend products, offer up solutions to problems and explain different technologies in a way that is understandable by the average consumer. In addition to showing customers how to use their new devices, I also assisted customers with fixing any technical issues that may occur, over the phone and in person, whether it be removing malware from phones, repairing driver incompatibilities, or fixing network issues.
Before that, from August 2012 to October 2016, I worked at the specialized video game retailer, GameStop. As a GameStop associate I used my knowledge and passion for video games and technology to better recommend games, hardware, accessories, and other technical solutions that would fit their needs. GameStop also accepted the trade of many products, so I often had to clean and repair game discs, game consoles, phones, tablets, and other accessories, replace and swap hard drives, and properly erase any personal data that customers left on the devices. A lot of our customers also used our store as a first level of technical support, so I frequently performed troubleshooting in person and on the phone to recommended solutions to the problems they were experiencing.
My time outside of work is usually spent experimenting with and learning about different aspects of technology. Currently, I'm working on learning the .NET framework not only for work but to also to enhance my personal website by pairing it with the Foundation framework and my past web design experience. I've also built and configured my own home server in order to act as my own personal file, media, backup and VPN server. I also like to brainstorm and toss around ideas for games and other software that I would like to develop and sketching out designs for characters, vehicles, and interfaces.
On the more recreational side of things, I'm an avid gamer and dedicate a lot of my free time to playing a wide variety of games including competitive titles like Rainbow Six Siege, Rocket League, and Call of Duty, story focused games such as Nier: Automata and Horizon Zero Dawn and even VR games like Knockout League and Fantastic Contraption. This passion drove me to build my own gaming rig, with enough power so that it is not only capable of playing modern games at high graphical settings with a high framerate but can be used to let me work on my own games and software. I also enjoy dabbling in photography from time to time as well, and mainly focus on long exposure and night shots but hope to get into tilt-shift photography in the future.